TERMS AND CONDITIONS

1. BOOKING PROCESS
Booking your tour through our website or online sales agent must be made at least 48 hours in advance to ensure we have time to process your booking and ensure availability. Don't worry if we make the reservation for you by phone or chat, you will receive your coupon and meeting point details by email or WhatsApp with enough time for your tour.

Reservation Ticket
Once you have made your reservation and paid for your tours, we will immediately issue you a ticket confirming your reservation and give you all important instructions. These tickets will be your admission to your tours. Simply print your tickets and bring them with you or you can still save the digital ticket on your phone/tablet. On the day of your tour, you will present your ticket at the Grupo Naviero de la Bahía window for admission to the tour.

There is no need to reconfirm your booking or do anything else once you have booked directly with us, everything is ready. Just show up at the right place and time and start having fun!

1.1 Check your confirmation
Ultimately, it is your responsibility to ensure that we receive your confirmation before your trip in this case it is the ticket we will send you when you purchase your tours, and we cannot be responsible for spam filters or other reasons beyond our control for you not to receive your voucher. If you do not receive it within 24 hours, first check your spam or junk mail folder, and if it is not there, please contact us, as there is likely a technical reason why you are not receiving it, such as a misspelled email address, a spam filter, etc.

2. SCHEDULES AND MEETING POINT
Your ticket will show the exact time of the meeting and the location of your tour. The times and locations shown on the rest of the website are subject to change without notice, and only the location and time shown on your ticket matter. If you are not at the meeting location shown on your ticket at the time shown on your ticket, no refunds will be issued, even if a different time or place is displayed on our website. Make sure 100% that you have your ticket with you on the day of the tour and that you follow all instructions. This will ensure that you have no problems, you will just have fun.

3. CHANGES TO YOUR TOUR DATE
All date changes before 48 hours before the tour date are free.
Exception: private groups (10 or more) or private boat rental: 15 days before the tour date.

You can change your date closer to the tour date in the following circumstances:

• You are on a cruise ship and your cruise ship does not arrive at the port due to weather or other reasons.
• You are unable to attend your tour due to a positive COVID-19 test or restrictions imposed on travel, as per our COVID-19 policy.
• We must cancel your tour for meteorological, mechanical or any other reasons.
• Please note that availability on many tours is limited, so if you change near the tour date, some tours may be sold out for the dates you want to switch to. To be safe, try to plan your plans ahead if possible.

4. CANCELLATION AND REFUND POLICY
100% refund: if you have a positive COVID-19 test in the last 24hrs.
Cancellations received before:

• 1 days before the tour date (applies to all tours), 50% will be charged.
• 7 days before the tour date (applies to private trips), 50% will be charged

No refund:

• No-show
• Late arrivals
• Lost pick-up hours
• Cancellations except as shown above
• Specials and Limited Time Offers

6. NO-SHOW POLICY
We cannot issue a refund for no-show under any circumstances.

7. LATE ARRIVAL POLICY
If you are late for your tour and your tour leaves without you, we cannot issue a refund.

8. COVID-19 POLICY
If you are unable to attend your tour due to you or another member of your party testing positive for COVID-19, or your trip was cancelled due to travel restrictions imposed by your area due to COVID-19, or if you are unable to attend your tour due to any health emergency or quarantine requirement due to the COVID-19 pandemic, you have the opportunity to reschedule it for free or, if it is not possible, you will receive a full refund. You will need to provide proof of why, such as a doctor's note or medical evaluation, for which you can receive full reimbursement. If no evidence is available, our normal cancellation policy applies.

9. BAD WEATHER POLICY
All tours are done rain or shine. In rainy seasons it can rain a little and then the sun rises again as if nothing. However if it rains on the day of your tour and port captaincy decides that it is better to close the port, the tours would be canceled and of course, you have the right to reschedule it for another day. However, if the tour still takes place, rain or shine, our cancellation policy as stated above applies. Confirmed reschedules are treated as new bookings and are subject to all terms and conditions included herein, including cancellation policies. There are no refunds available for dizziness, so take the recommended precautions just in case.
In the event of a tropical storm or hurricane, a coupon valid for 1 year will be issued, so you can use or transfer it if you wish.

10. BEFORE TAKING THE TOUR

Please note that you may not be allowed to participate in the tour if:

• Shows signs of intoxication.
• Show signs of infectious disease
• Are pregnant
• Are rebellious or interrupt the enjoyment of other participants

11. PRIVACY POLICY
We will never share your email address with anyone else under any circumstances without your express permission and we will never sell your email address to anyone. We value your privacy and security. All online transactions are processed without a human eye ever seeing your credit card or bank account information and are processed with the highest level of encryption currently available for your security.

12. PAYMENT TERMS (YOU AGREE TO PAY US)
When you purchase a tour through this website, you will be personally responsible for all such payments, deposits, costs and expenses, regardless of whether the purchase is for you personally or on behalf of another person or entity, and you hereby agree to indemnify and hold us harmless for any loss or other damage we suffer as a result of non-payment of such amounts. In cases where you are only required to provide a deposit at the time of purchase, you agree that you will pay the remainder of the amount due at the time and place specified in your voucher or in previous correspondence. This amount will be clearly shown on your confirmation.

Without full payment, you will not be admitted to board the boat and take the tour.

If you fail to make full and timely payment, we have the right to pursue collection of amounts due to the fullest extent permitted by applicable law, including, but not added, the use of collection or law enforcement agencies. In such an event, you will be responsible for and hereby agree to pay (i) the full cost of the requested tour (which, for the avoidance of doubt, will not be limited to the amount of the deposit), (ii) all costs and expenses we incur in connection with our collection efforts, including, but not limited to, attorneys' fees and costs, collection agency fees and costs, bank fees, and any other costs and expenses related to our collection efforts.

When purchasing any tour through this website we only accept payments by Visa, MasterCard or American Express debit card, as payment for the tours purchased.

13. DISCLAIMER
The attached website declares that:

1. The photographic material published on its website is intended to offer an overview of the service in question and in no way can it be guaranteed that the service will be provided exactly as shown.
2. Travel service descriptions are regularly updated for a product description as close to reality as possible. However, the website is not responsible for variations that occur upon arrival at the travel service site.
3. The Website reserves the right to refuse the provision of a service to any customer at any time if it deems it appropriate.
4. Any claim or comment that the client must submit about the services received must be submitted in writing within a period not exceeding 14 days from the date of completion of the trip.
   The Website will not assume any responsibility for claims, costs or expenses arising from personal injuries of the client or third parties, or caused by accidents, fatalities, loss or damage to personal property, lack of enjoyment or claims about emotional and mental states such as discomfort, disappointment, anguish, anguish or frustration, or any other damage, whether physical, mental or emotional, derived from the following:

• Acts committed or omissions caused by any party other than the Website or its employees.
• Illness, theft, labor disputes, mechanical failures, quarantine, government actions, weather or any other circumstance beyond the direct control of the Website.
• If the client does not obtain the required travel documentation, such as, among others, passports, visas and certificates, in which case no refund will be granted.
• Failure by the customer to comply with travel instructions, such as, but not limited to, tour dates and times, meeting places or other instructions.
• Changes or cancellation of the travel services offered, regardless of the reason. The Website reserves the right to cancel or change travel services at its discretion, but will attempt to replace them with comparable services. If a booking is to be cancelled completely, the responsibility of the website will be limited to a refund of all money paid to the website.

14. FUN POLICY
Now that you've read all these legal blah blah blah, relax and have fun this holiday! Puerto Vallarta welcomes you with open arms. We are happy to help you resolve any questions or issues you have within the guidelines of these terms, just contact us!