Booking & cancellation
Last updated: November 2026
Bookings
- A prior reservation is required for every tour.
- No additional fee is charged for payment processing or ticket issuance.
Cancellations
- More than 72 hours before the tour's departure time: 100% refund of the amount paid.
- 72 hours or less before, or no-show at check-in time: no refund.
Date changes
- Up to 24 hours before the tour you may request a date change at no extra cost, subject to availability.
How to cancel or change your date
- Message us on WhatsApp at +52 322 306 3397 or email atencionaclientes@gnbvallarta.com with your reservation code and tell us whether you want to cancel or change the date.
- When a refund applies, we process it as soon as you ask, back to the same payment method you used. How long it takes to show up depends on your bank or payment provider.
Weather conditions
- Departures are subject to weather and sea conditions. If the port authority closes navigation, you choose: reschedule your tour or get a full refund.