Terms & conditions
Last updated: November 2026
Who provides the service
GRUPO NAVIERO DE LA BAHÍA, S. DE R.L. DE C.V., with its address at Avenida Fluvial Vallarta 195, interior 6, Residencial Fluvial Vallarta, C.P. 48312, Puerto Vallarta, Jalisco, México. Phone and WhatsApp: +52 322 306 3397. Email: atencionaclientes@gnbvallarta.com.
The service
Grupo Naviero de la Bahía operates catamaran and boat tours across Banderas Bay departing from Puerto Vallarta. By booking any of our tours you accept these terms and the booking & cancellation policies published on this site.
Bookings & prices
Published prices are per person, in Mexican pesos, VAT (IVA) included, and include what each tour page specifies. Additional costs (the port tax, the nature reserve wristband on tours that require one, such as Marietas Islands, and optional extras) are listed on each tour page. Online payments are processed by Mercado Pago or PayPal. Your booking is confirmed once you receive your confirmation code.
Cancellations & changes
Our Booking & cancellation policy applies: if you cancel more than 72 hours before the tour's departure time, you get a 100% refund of the amount paid; 72 hours or less before, or if you do not show up, there is no refund. You may change the date at no cost up to 24 hours before, subject to availability. To cancel or change, message us on WhatsApp at +52 322 306 3397 or email atencionaclientes@gnbvallarta.com with your reservation code. If we cancel the departure, you choose a reschedule or a full refund.
Weather & operation
Departures are subject to sea conditions and Harbor Master authorization. If the authority closes navigation, you choose whether to reschedule your tour or get a full refund. Itineraries may be adjusted for safety (for example, conditions in the nature reserves).
Safety & health
For safety reasons pregnant women cannot board. Tell us about medical conditions or injuries before booking or at check-in, follow crew instructions and use the safety equipment. Alcoholic drinks are served responsibly and only to adults 18+.
Liability
We recommend not bringing valuables on board. Purchases at beach restaurants and on-shore activities booked with third parties are the responsibility of whoever provides them.
Intellectual property
The content of this site (texts, photography, brand) belongs to Grupo Naviero de la Bahía or is used with permission, and may not be reproduced commercially without consent.
Jurisdiction
These terms are governed by the laws of Mexico. If you have a complaint, write to atencionaclientes@gnbvallarta.com or message us on WhatsApp at +52 322 306 3397; you may also contact Mexico's Federal Consumer Protection Agency (Profeco). Any court dispute is subject to the competent courts of Puerto Vallarta, Jalisco.